How to change your details, email or password
In “My account” you change your photo, name, mobile number and language; in “Sign-in and security”, your email and password.
Where to find it
Your profile photo menu → “My account”. On mobile, in “Your events” tap the profile button → “My account”.
Before you start
- Having a Keemo account.
- Knowing your current password to change your email or password.
Steps
- 1
Open “My account” from your profile photo menu. On mobile, in “Your events” tap the profile button and then “My account”.
- 2
Change your photo with the pencil on top of it, next to “My account”.
- 3
Fix your first name, last name or mobile number in the “Profile” tab, or pick another “Language”. Tap “Save” in the bar at the bottom. If you changed the language, the app reloads in it.
- 4
To change your email , go to “Sign-in and security”, tap “Change email”, type the new email and your current password, and tap “Send verification”. Open the email sent to the new address and click the link.
- 5
To change your password , in “Sign-in and security” tap “Change password”, type your current one and the new one twice, and tap “Change password”.
Result
Your new details show in your account menu and in the events you share with other people. After clicking the verification link, you sign in to Keemo with your new email.
Notes
Your email doesn’t change until you click the link we send to the new address. After that, sign in to Keemo with the new email.
Your customer number shows at the top, under your name. Keep it handy when you write to us.
If you signed in on a device you no longer use, in “Sign-in and security” tap “Sign out everywhere”. It also signs you out on the device you’re using. On the others it can take up to an hour.
Common issues
Each mobile number can only belong to one account. Use another one, or write to us if it’s yours.
That email is already used to sign in to another account. Choose a different one.
Check your current password. If you don’t remember it, in “Change password” tap “Forgot it? We’ll email you a link to reset it”.
Check the spam folder of the new address. If it isn’t there, request it again from “Change email”.